Help Center: FAQs and Support | Novo

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Every business journey is different, but the same questions can appear at the same crossroads. That's why we're here to support your unique journey with our FAQ Help Center.

Getting Started

About Novo Are Novo accounts FDIC insured?

About Novo How is Novo different from traditional banks

About Novo Is Novo a bank?

About Novo What is Novo?

About Novo Who is Novo's sponsor bank?

Banking and Finance Tools Does Novo offer a debit card?

Keeping Your Account Safe

Unauthorized Activity What can I do if my account gets hacked

Unauthorized Activity What if there is an unrecognized withdrawal on my account?

Unauthorized Activity What should I do if I detect suspicious activity on my account?

Unauthorized Activity Why did I get a notification about a suspicious login attempt?

Scams and Fraud How can I identify a phishing attempt or scam?

Scams and Fraud How does Novo fight ACH and check fraud?

Managing Your Cards

Getting and Replacing Your Card Do I get a replacement card if mine is lost or stolen?

Getting and Replacing Your Card What should I do if my debit card is lost or stolen?

Getting and Replacing Your Card Where will my debit card be sent?

Getting and Replacing Your Card Why am I getting a new debit card?

Getting and Replacing Your Card Will I automatically get a new debit card when mine expires?

Card Information How do I change my debit card PIN?

Moving Money

Linking External Accounts Can I link an external bank account to my account?

Linking External Accounts Why does my linked bank account show an error?

Deposits How can I deposit money into my account?

Deposits What can I do if my deposit failed?

Deposits Why did my deposit fail?

Limits and Availability Do I need to request a limit increase for an incoming deposit?

Managing Your Account

Managing Your Account Your Novo Inbox

Logging In How do I log in to my account?

Managing Your Business

Novo Business Loans How do I manage my business loan?

Documents Can I get a bank signature card?

Documents Can I get a voided check from Novo?

Documents Can Novo help me with my taxes?

Documents Can Novo notarize my document?

Documents Do I have any tax documents for my account?